Checklists

Getting the Computer Lab Ready For New School Year

a. Make sure the computer lab is clean.

b. Make sure all tables and chairs are clean.

c. keyboards, mice, monitors, CPU towers are clean.

d. Make sure there is no waterleakage in the computer lab.

b. Check all computers to make sure that all are working. drives on all computers

c. Make sure that CD-ROM or DVD-ROM drives in working condition.

d. Test printers could print.

e. Fix networking cables if printers could not print or no Internet connectivity

f. Troubleshoot and repair faulty computers

g. Make a report on hardware problem and other problems to administrators so that they would be fixed before school reopens.

h. Install new software if they are needed.

i. Put up new information/ posters on the information board.

j. Take down old information from the information board.

http://www.laramie1.org/modules/groups/homepagefiles/cms/120925/File/procedures/technology/WhenSomethingsNotWorking?.pdf?sessionid=cf223362c9ac555e07f23342f5ef8815

TROUBLESHOOTING CHECKLIST FOR TEACHERS

How To Do Troubleshooting?

ALWAYS CHECK FIRST:

. Is the power cable plugged into a live outlet and into the proper place on the device that won't work?

. Is the device's power switch on?

. Are there other cables that need to be plugged in? And are they in the right place?

. Try restarting your computer and any device which is not working.

MONITOR ISSUES:

NO IMAGE ON MONITOR

. Are the contrast and brightness controls adjusted properly?

MONITOR APPEARANCE HAS CHANGED

1. Check and adjust monitor settings such as screen resolution, desktop background, screensaver, and appearance.

2. Right click on an empty space on the desktop and go to Properties and then the Settings tab.

PRINTING PROBLEMS

How to:

1. Click on Start/Printers and Faxes

2. Right Click on the printer you would like to use most and choose Set as Default

. Is the correct printer chosen in the Printer Settings?

. Have you turned the printer off and restarted?

. Have you tried restarting your computer?

NETWORK PRINTER PROBLEMS

. Are you logged in?

. Is the Cat 5 cable plugged into the printer and the wall?

. Check to see if it is offline

How to:

1. Click on Start/ Printers and Faxes

2. If it is offline, right click to put it online and restart your computer before reprinting.

PRINTER PROBLEMS

. Is the printer out of ink?

. Are your print cartridges properly installed?

. Did you remove the transparent tape from the print cartridge?

. Is the printer set on the proper Paper Orientation (landscape/portrait)

PAPER DOES NOT FEED

. Is there paper in the printer?

. Is there too much paper in the printer?

How to:

1. Remove most of the paper

2. Do not push the paper down; lightly set the paper on the printer.

3. The left paper guide should be against the side of the paper.

MOUSE DOESN’T WORK PROPERLY

. Is it plugged in? If not, shut your computer down before plugging it in.

. Are the contacts on the mouse clean? (Check "Maintaing Your Computer for instructions.)

KEYBOARD DOESN’T WORK PROPERLY

. Is it plugged in?

. Is the Caps Lock or Num Lock key on?

CD/DVD DRIVE IS NOT WORKING

. Make sure the CD/DVD is inserted writing side up.

. Clean the CD/DVD with a soft cloth.

. To see if it is the drive, try using a different CD/DVD.

. Check to see if the light comes on when you go to "My Computer" and CD/DVD Rom Drive.

http://my.woodbury.edu/Staff/IT/Labs%20Public%20Documents/techresp_v1-0-5_nrc.pdf

PREVENTIVE MAINTENANCE CHECKLIST

Ongoing Computers / Computer Configuration

Hardware and software:

1. Installing, configuring and troubleshooting operating systems, system software and application software in the computer labs.

2. Troubleshooting hardware/software problems on lab computers.

3. Replacing broken components on problematic-hardware.

4. Backing up computers - reimaging hard disks

5. Cleaning viruses, trojans and malwares - make sure virus signatures are updated.

6. Defagmenting computers.

Fulfilling requests from faculty and staff

a. Network Connections

i. Troubleshoot network connections for lab computers if they are not working.

Check to make sure the cable is connected to the device.

If it doesn’t work, trace the port number and report it to a lab supervisor or a network manager.

b. Projectors

i. Change the projector lamp/bulbs when they burn out.

ii. Re-focus and alter settings for best possible viewing experience.

c. Printers

i. Clear paper jams on lab copiers and printers.

ii. Change plotter paper.

iii. Refill paper, ink, toner on lab printers and copiers.

iv. Troubleshoot lab printer/copier problems.

vi. Routinely check the ink/printhead levels and replace empty/defective units.